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Located in Memphis, Tennessee, Kappa Delta’s National Headquarters is operated by an executive director and a professional staff numbering over 40. We work together with volunteers to carry out the mission of the organization. Join our team as we build confidence and inspire action in women of all ages.

Kappa Delta Sorority believes that all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants because of race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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Title: Office Coordinator
Date: January 2020
Supervisor: Associate Director of Sorority Services                      
Status
: Full-Time Exempt

JOB SUMMARY: The office coordinator provides administrative support to the National Headquarters staff and manages all aspects of the headquarters front and back office. Responsibilities include answering the phone, responding to general emails, accepting deliveries and distributing mail, providing hospitality support and coordination and overseeing the maintenance of office equipment and headquarters building, among other duties. S/he also assists the executive director with administrative tasks as needed.

Essential duties and responsibilities:

OFFICE MANAGEMENT

  • Answer inbound phone calls during business hours.
  • Adjust phone lines and outgoing messages as needed.
  • Listen to voicemails in the general mailbox and respond or forward to appropriate staff contact.
  • Respond to general inbox emails and forward them to appropriate staff contact.
  • Respond to emails in the IT support inbox and escalate issues as necessary.
  • Accept deliveries and distribute mail to staff.
  • Provide hospitality support and coordination with direction from the events and retail coordinator.
  • Coordinate weekly staff meeting agenda and distribute minutes.
  • Maintain conference call and conference space calendar.
  • Maintain kitchen duty assignments and update the calendar accordingly.
  • Maintain staff directory listing, emergency contact list and phone directory.
  • Maintain the National Council travel calendar and update NLT birthdays as needed.
  • Add and edit events on the KDHQ master calendar.
  • Track office and shipping supplies inventory to ensure resources are used conservatively. Place orders when necessary and look for cost saving opportunities.
  • Monitor return postage for The Angelos and report results to the finance department as requested.
  • Fill out check requests forms for the department and associate director of sorority services.
  • Input bonus time into Replicon from staff spreadsheet.
  • Organize, digitize, and label approved contracts from each department.
  • Compile and update staff on-boarding procedures and on-board new employees with general office procedures and paperwork.
  • Manage protocol related to leadership life events and chapter situations.
  • Review office procedures and implement improvements.
  • Assist executive director with administrative tasks as needed.
  • Complete special projects as assigned by the associate director of sorority services.
  • Maintain a professional demeanor at all times.

 

MEMBER SERVICES

  • Forward alumnae life event notices to the senior alumnae chapter manager and assist with the process as requested.
  • Input alumnae committee updates into iMIS database.
  • Process Ever Loyal pin orders.
  • Process orders for alumnae milestone certificates.
  • Respond to requests for copies of The Angelos.

 

INTER-DEPARTMENTAL SUPPORT

  • Input credit card entries into authorize.net for the Kappa Delta Foundation as requested.
  • Review and input checks into batch spreadsheet weekly for the Finance Department.
  • Send inbound calls and requests for assistance with recommendations, legacies, or anything recruitment related directly to the appropriate chapter membership specialist.
  • Assist with the creation and printing of NLT appointment letters for Chapter Services Department.
  • Forward mail to remote employees and National Council members every Friday.
  • Assist with projects, mailings, or copying as requested by other departments and approved by the associate director of sorority services.

 

BUILDING MANAGEMENT

  • Monitor arrival and departure of vendors sent to preform maintenance on the building.
  • Communicate building maintenance requests to the events and retail coordinator.
  • Assist with preparation for overnight use of the headquarters building.

Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the supervisor or executive director. 

Requirements

  • Bachelor’s degree
  • Positive attitude
  • Strong work ethic and individual initiative
  • Ability to assimilate to team-oriented culture with an aptitude for independent work
  • Exceptional organizational skills
  • Ability to assess office needs to streamline processes to increase operational efficiency
  • Excellent communication skills, both oral and written, and strong interpersonal skills
  • Attention to detail and deadlines with the ability to manage competing demands for time
  • Knowledge of standard office administrative practices and procedures
  • Strong computer skills, proficiency in Microsoft Word, Excel, Outlook and PowerPoint
  • Strong writing and editing skills to draft executive correspondence
  • Proficiency in file conversion
  • Ability to learn new technology quickly
  • Experience with database software
  • Strong discretion when handling confidential information
  • Problem-solving, information-gathering and critical-thinking skills
  • Ability to lift up to 40 lbs.
  • Ability to stand/walk for extended periods of time

 

To Apply:

For consideration, please submit the following:

  • Cover letter detailing your qualifications, why you are interested in the position and your available start date.
  • Resume
  • Completed application for employment

Please email documents to jobs@kappadelta.org and put “Your Name – Office Coordinator” in the email subject line.

Compensation is commensurate with experience. Applications are reviewed upon receipt and will be accepted until the position is filled.

Title: Chapter Services Coordinator
Date: January 2020
Supervisor: Director of Chapter Services                      
Status
: Full-Time Exempt

JOB SUMMARY: The CSC works with division leadership teams, chapter and Greek/university advisors and will also have chapter educational programming and department responsibilities.

The CSC is a position based at Kappa Delta Sorority National Headquarters in Memphis, Tennessee. She works directly with chapter operations and the training of the leadership development consultants. This individual should be able to work collectively as a team within the Chapter Services Department. The CSC must have strong interpersonal skills and understand chapter management procedures. The CSC must have a flexible schedule as this position requires occasional travel and occasional extended hours outside of regular business hours as needs arise and national representation is requested. Proficiency in regular business software like Microsoft Word and Excel is needed as well as email, social networking and texting technologies. The CSC will report to the director of chapter services and work closely with the executive director, national vice president-collegians and National Leadership Team volunteers.

Essential duties and responsibilities:

CHAPTER SUPERVISION

  • Cultivate superior campus prestige by stressing leadership, academic excellence and participation in a variety of campus activities
  • Coordinate efforts with the divisional national leadership teams and the national vice president-collegians
  • Assist chapter advisory board with any questions and issues that arise
  • Create and maintain positive and productive relationship with chapter officers and advise them on proper procedure and policy
  • Compile chapter delinquencies in designated areas
  • Maintain chapter member and chapter officer records
  • Communicate weekly (or more often if necessary) with chapter officers regarding chapter status
  • Handle situations according to our policies and procedures while fact-finding when situations arise
  • Respond to inquiries from campus personnel
  • Provide reports on chapters to the NLT and NC as needed and in accordance with set deadlines
  • Give special permissions for the following:
  • Hold an election to fill a vacancy in the chapter council
  • Elect someone not from the current council as president
  • Change the scheduling of Second or Third Degree from the requirements of the new-member education program
  • Hold a chapter overnight retreat
  • Monitor chapter operations and information through the receipt of chapter reports through the Nautilus Network
  • Must have a thorough understanding of all Kappa Delta policies and procedures
  • Facilitate execution of the Nautilus Chapter Development Program with chapters, CABs and the division team
  • Access chapter progress and target areas based on the NCDP action plan

 

PROJECT AREA

  • Develop and update resources for at least one council officer including the KDL, officer manual, trainings, etc.
  • Other projects may be assigned

 

NATIONAL CONFERENCES

  • Assist with planning and implementation of special events and programming as directed
  • Lead or coordinate presentations as needed
  • Serve as onsite staff

 

REQUIRED TRAVEL

  • National Convention (late June)
  • Chapter and conference travel as determined by the executive director (throughout year)
  • Campus visits as requested by administration or as chapter needs arise

Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the supervisor or executive director. 

Requirements

  • Bachelor’s degree
  • Positive attitude
  • Strong work ethic and individual initiative
  • Ability to assimilate to team-oriented culture with an aptitude for independent work
  • Good presentation and training/teaching skills
  • Experience in public speaking
  • Good time management skills
  • Ability to work efficiently and independently
  • Ability to work through complex problems diplomatically
  • Exceptional organizational skills
  • Excellent communication skills, both oral and written, and strong interpersonal skills
  • Attention to detail and deadlines with the ability to manage competing demands for time
  • Strong computer skills, proficiency in Microsoft Word, Excel, Outlook and PowerPoint
  • Strong discretion when handling confidential information
  • Problem-solving, information-gathering and critical-thinking skills
  • Ability to lift up to 40 lbs.
  • Ability to stand/walk for extended periods of time

 

To Apply:
For consideration, please submit the following:

  • Cover letter detailing your qualifications, why you are interested in the position and your available start date.
  • Resume
  • Completed application for employment

Please email documents to jobs@kappadelta.org and put “Your Name – Chapter Services Coordinator” in the email subject line.

Title: Graphic Designer
Date: January 2019
Supervisor: Director of Communications                       
Status
: Full-Time Exempt

JOB SUMMARY: The graphic designer works closely with the director of communications and other staff to oversee all design projects — from conception to delivery — for Kappa Delta Sorority and Foundation. She/he manages all design assignments, ensuring all work is produced on time, to budget and to a high standard. She/he collaborates with the rest of the communications department to brainstorm creative communications and develop marketing campaigns. The position is based at the headquarters office in Memphis, Tennessee.

Essential duties or functions:

BRANDING

  • Maintain brand guidelines for the national organization and ensure brand consistency across all print and online materials 
  • Design and order all stationery for headquarters staff and national officers, including letterhead, envelopes, notecards and business cards 
  • Re-design secondary logos, as needed (chapter logos, International Women’s Friendship Month, Confidence Coalition, etc.) 

MAGAZINE

  • Design the quarterly magazine 
  • Work closely with the Angelos editor to make revisions, as needed 
  • Prepare art files for print 
  • Compile and design e-mail newsletter to launch digital edition of magazine 
  • Work with the communications manager to develop marketing plan for digital edition of the magazine; design accompanying graphics for social media 

SOCIAL MEDIA 

  • Design graphics for all social media campaigns, across various social media platforms (Facebook, Instagram, Twitter) 

CONFERENCES/EVENTS 

  • Develop brand identity for all national events 
  • Design all print and online marketing collateral for national events, including signage, programs, handout templates, favors, video graphics, social media, booth materials, PowerPoints, etc. 
  • Assist with A/V on site for national events 

EXTENSION 

  • Assist the director of communications and the director of sorority growth and enhancement with the design of extension applications, presentation handouts and PowerPoints 
  • Design and order printed extension marketing collateral, as needed 
  • Work with senior leadership development consultants to develop budget for PR materials for new chapters; design and order all PR materials. 

FOUNDATION 

  • Work with the foundation team on design projects as needed, including the annual report, impact report, social media campaigns, event signage, etc. 

MISCELLANEOUS 

  • Provide graphics for electronic newsletters, as needed 
  • Assist multimedia manager with graphics for videos 
  • Assist multimedia manager on photo and video shoots as needed 
  • Proactively recommend creative communications for marketing initiatives 
  • Design and update new member manual (Norman Shield) annually 
  • Complete special projects as assigned 

Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the supervisor or executive director. 

Requirements

  • 3-5 years of experience
  • Bachelor’s degree in graphic design or related field
  • Expert knowledge of Adobe Creative Suite including Adobe Illustration, InDesign and Photoshop
  • Expertise in key digital media disciplines/tools with an understanding of integrated media campaigns
  • Positive attitude
  • Strong work ethic
  • Team-oriented professional work style
  • Strong organizational skills
  • Ability to assess office needs
  • Strong communication skills, both oral and written, and strong interpersonal skills
  • Attention to detail and deadlines with the ability to manage competing demands for time
  • Ability to learn new technology quickly
  • Problem-solving and critical thinking skills
  • Ability to lift up to 40 lbs.
  • Ability to stand/walk for extended periods of time
  • Ability to travel for national conferences
  • Understanding of fraternity/sorority organizations a plus
  • Membership in Kappa Delta Sorority not necessary

To Apply:

For consideration, please submit the following:

  • Cover letter detailing your qualifications, why you are interested in the position and your available start date.
  • Resume
  • 3-5 design samples
  • Completed application for employment

Please email documents to jobs@kappadelta.org and put “Your Name – Graphic Designer” in the email subject line.

Compensation is commensurate with experience.

Title: Director of Chapter Services
Date: October 2018
Supervisor: Executive Director                      
Status
: Full-Time Exempt

JOB SUMMARY: The director of chapter services leads the Chapter Services Department, which includes collegiate chapter management and development of education, training and philanthropic programming for collegiate members as well as oversight of the leadership development consultant program. Responsibilities include training and supervision of the chapter services team and serving as staff liaison to the national vice president, national vice president-collegians and national vice president-membership. The DCS collaborates with the collegiate National Leadership Team, local chapter advisors and campus-based professionals. The position is based fulltime at the headquarters office in Memphis, Tennessee, and reports to the executive director. Remote employment will not be considered.

Essential duties and responsibilities:

  • Collaborate effectively with management team across departments especially the general counsel and directors of communications and housing
  • Provide end-to-end project management support for strategic plan initiatives
  • Hire and train chapter services team
  • Manage department workload, reporting and special projects to ensure completion against timelines
  • Successful track record of problem solving with diplomacy
  • Serve as staff liaison to the national vice president-collegians and national vice president-membership
  • Must have a thorough understanding of all Kappa Delta policies and procedures and interpret appropriately
  • Adhere to chapter management procedures and recommend opportunities to streamline for efficiency and maximum effectiveness
  • Collaborate with general counsel on risk management prevention education for collegians and volunteers
  • Ability to manage multiple crises and serve a lead role on crisis management team
  • Knowledgeable of trends in higher education and sorority life to provide thoughtful recommendations to the leadership
  • Possess an introspective and forward-thinking, progressive approach to the member experience
  • Lead routine updates of department resources including: manuals, policies, procedures, training, Norman Shield and other materials
  • Serve as key contributor to technology platforms related to chapter management and education
  • Develop and manage department budget
  • Ensure organizational compliance with national policies and bylaws
  • Respond to inquiries from campus personnel and parents
  • Provide support as needed for chapter advisory board (CAB) resources
  • Oversee implementation of the Nautilus Development Program, annual chapter evaluation
  • Manage the development and distribution of new-member education and member education programs implemented at every collegiate chapter
  • Research education methods to ensure the educational and leadership programming is up-to-date and relevant to collegiate members
  • Oversee staff liaison with the national offices of Girl Scouts of the USA and Prevent Child Abuse America
  • Recommend strategies and oversee ongoing development of Confidence Coalition platform

National Conference Responsibilities:

  • Assist with planning and staffing events and training as directed
  • Develop curriculum and deliver presentations

Required Travel:

  • Sorority conferences, convention, trainings and interfraternal conferences as budgeted
  • Campus visits as requested by administration or as chapter needs arise

Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the executive director. 

Requirements

  • Undergraduate and graduate degrees in the field of education and/or experience working with collegiate students is preferred
  • 8-12 years of related career experience
  • Management experience with proven success in building and motivating a dynamic team
  • Excellent written, oral and interpersonal communication skills including presentation skills
  • Superior project management skills and ability to manage multiple projects simultaneously and meet deadlines
  • Expertise in curriculum development and measurement analysis
  • Exceptional work ethic and professional demeanor with a positive, flexible attitude
  • Proficient in Microsoft Office and adept at learning new software
  • Flexible to travel and manage crises after hours as needs arise
  • Experience working with or in volunteer-driven organizations preferred
  • Kappa Delta membership and volunteer experience is beneficial

To Apply:

For consideration, please submit the following:

  • Cover letter detailing your qualifications, why you are interested in the position and your available start date.
  • Resume
  • Completed application for employment

Please email documents to jobs@kappadelta.org and put “Your Name – Director of Chapter Services” in the email subject line.

Title: Chapter Housing Coordinator
Date: February 2020
Supervisor: Director of Chapter Housing                 
Status
: Full-Time Exempt

JOB SUMMARY: A member of the Chapter Housing Department, the chapter housing coordinator reports to the director of chapter housing. S/he is responsible for assisting in all aspects of Kappa Delta chapter housing, including volunteer oversight and support, chapter services support, training, resource development and communication. The chapter housing coordinator ensures the success of chapter housing by providing resources and information to Kappa Delta volunteers, working with other headquarters staff to help collegiate chapters and house corporations maintain safe, secure and competitive facilities. S/he also travels to visit chapter facilities, meets with Kappa Delta staff and attends conferences and training as necessary.

Essential duties and responsibilities:

Housing Management and Support

  • Serve as a point of contact for collegiate house managers
  • Maintain job description for collegiate house managers
  • Develop collegiate house manager resources
  • Facilitate collegiate house manager training
  • Partner with the Chapter Services Department to support chapters with house management
  • Oversee identified areas of housing finances for identified facilities
  • Serve as a resource for housing financial questions and best practices
  • Provide support to the chapter budget process with current housing financial information
  • Receive and process invoices and accounts payable for identified facilities

 

Communications

  • Write housing-related NLT newsletter articles
  • Research and compile relevant topics for the KD Leader and assemble housing volunteer KD Leader newsletter
  • Track email and newsletter publication deadlines
  • Maintain relevant, timely housing resources as directed
  • Maintain accurate contact lists of alumnae housing volunteers, alumnae contacts for chapter housing fundraising, chapter house managers, vendors and others
  • Write KD housing blog posts as needed
  • Compile data and other pertinent information for Angelos articles and other Kappa Delta communication
  • Draft other communications documents for chapter housing

 

Conferences, Training and Resources

  • Develop training and educational programs for conferences
  • Develop training resources to support national and local housing volunteers
  • Support internal training needs for staff and other departments

 

Chapter Housing Oversight

  • Compile and distribute minutes for HRS quarterly calls
  • Format and administer end-of-year HRS assessment
  • Serve as a housing resource specialist as needed for identified divisions
  • As needed, oversee operations at new chapters with university-owned facilities within Division 19
  • Provide timely, helpful direction and feedback to housing volunteers and collegiate officers
  • Participate in division conversations and decision-making
  • Coordinate other housing projects for new chapters as required

 

Department Support

  • Review and compile data for the Chapter Housing Committee report
  • Analyze housing data points to help accomplish department goals
  • Assist with house corporation recruitment efforts
  • Organize and maintain department documents
  • Maintain list of recommended vendors and partners
  • Research and input needed information for housing projects
  • Research and collect house corporation data

Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the supervisor and the executive director. 

Requirements

  • Bachelor’s degree
  • Proficiency in the use of computers for word processing, database management, email and internet
  • 1-2 years of experience in a relevant field

 

Personal Characteristics

  • Adaptability: Demonstrate a willingness to be flexible and open to changing organizational priorities while maintaining effectiveness and efficiency
  • Integrity: Understand ethical behavior and uphold an honest, ethical working environment while ensuring that one’s personal behavior and the behavior of others is consistent with these standards and aligns with the values of Kappa Delta
  • Relationship builder: Establish and maintain positive working relationships, both internally and externally, to achieve the goals of Kappa Delta
  • Effective communicator: Speak, listen and write in a clear, thorough and professional manner
  • Effective team member: Work with others to advance the needs of Kappa Delta
  • Member focused: Anticipate, understand and respond to the needs of Kappa Delta members to meet or exceed their expectations for a positive membership experience

 

Knowledge, Skills and Abilities

  • Knowledge of Kappa Delta policies, procedures and approach 
  • Knowledge of membership-based organizations
  • Ability to work with college students in a positive and professional manner
  • Ability to maintain positive, professional relationships with staff members, vendors and volunteers
  • Ability to travel 1-2 days each month

 

To Apply:

For consideration, please submit the following:

  • Cover letter detailing your qualifications, why you are interested in the position and your available start date.
  • Resume
  • Completed application for employment

Please email documents to jobs@kappadelta.org and put “Your Name – Chapter Housing Coordinator” in the email subject line.

Compensation is commensurate with experience.

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